Terms of Service

1. Acceptance

By creating an account or installing the 314 snippet on your website, you agree to these Terms. If you do not agree, do not use the service. If you are using The 314 on behalf of a company, you confirm you have authority to bind that company to these Terms.

2. What we provide

The 314 is a revenue recovery platform: a tracking snippet, a dashboard, and related automation features (visitor identification, intent scoring, smart popups, email sequences, integrations). The service is offered on a subscription basis with an initial one-time onboarding fee.

3. Your responsibilities

• You are the data controller for any personal data collected from visitors to your websites. You must obtain consent where required by applicable law (GDPR, CCPA, ePrivacy) and maintain a compliant privacy policy.
• You will not use the service to track visitors without lawful basis, or to collect data from websites you do not own or operate.
• You will not resell, sublicense, reverse engineer or attempt to extract source code from the service.
• You keep your account credentials secure and are responsible for activity under your account.

4. SMS notifications

We offer optional SMS (text message) notifications to account holders about their own account — for example a weekly performance report, an integration that stopped syncing, or a customer reply that needs attention. This is a service and account-notification programme; we do not send marketing texts to your mobile number.

Consent is optional and separate. SMS notifications are off by default. You opt in by entering your mobile number and ticking the SMS consent box, which is never pre-ticked. Agreeing to these Terms does not by itself enrol you in SMS, and consent to receive texts is not a condition of creating an account, purchasing, or using any part of the service.

Frequency and cost. Message frequency may vary and depends on activity in your account. Message and data rates may apply. We do not charge you for these messages; your mobile carrier may.

Opting out and help. Reply STOP to any message to unsubscribe immediately; we will send one confirmation and no further messages. Reply HELP for assistance, or contact us at sasha@the-314.com or +1 442 339 8836. You can also withdraw consent at any time in your account settings.

Your mobile information. We will not share mobile information with third parties or affiliates for promotional or marketing purposes. Mobile numbers are used only to deliver the notifications described above and are handled as set out in our Privacy Policy.

Delivery. Text messages are delivered by mobile carriers and are not guaranteed. Carriers are not liable for delayed or undelivered messages.

If you give us a mobile number, you confirm it belongs to you and that you are authorised to receive messages at it. If the number is reassigned or you no longer control it, tell us promptly so we can stop messaging it.

5. Fees & billing

Subscription fees and the onboarding fee are billed in advance. Fees are non-refundable except as explicitly stated (see section 6). You authorize us to charge your payment method on a recurring basis until you cancel.

We may change our pricing with 30 days’ notice. Changes do not apply to the current billing period.

6. Onboarding guarantee

If, during the first 30 days after data collection completes, our team fails to deliver the initial recovery playbook as described in our onboarding scope, we will refund the $500 onboarding fee on request. The monthly subscription is not covered by this guarantee.

7. Cancellation

You can cancel at any time from your account. Cancellation takes effect at the end of your current billing period. We do not prorate or refund partial months.

8. Suspension & termination

We may suspend or terminate your access if you breach these Terms, fail to pay, or use the service in a way that creates material legal, security or operational risk. Where possible, we will give notice and a chance to cure.

9. Data ownership

You own the data you bring into the service and the data collected from your websites. We own the service itself (code, infrastructure, AI models, aggregated analytics). Upon termination, we will delete or return your data within 90 days on request.

10. Warranties & disclaimers

The service is provided on an “as is” and “as available” basis. While we work hard to keep it reliable, we do not warrant that it will be uninterrupted or error-free, or that it will achieve specific business outcomes beyond those expressly stated in the onboarding guarantee.

11. Limitation of liability

To the maximum extent permitted by law, our total liability for any claim arising out of these Terms or the service is limited to the amount you paid us in the 12 months preceding the claim. We are not liable for indirect, incidental or consequential damages.

12. Governing law

These Terms are governed by the laws of the jurisdiction in which The 314 is incorporated. Any dispute will be resolved in the courts of that jurisdiction, unless mandatory law requires otherwise.

13. Changes

We may update these Terms from time to time. Material changes will be announced by email or in-product notice at least 14 days before taking effect. Continued use after the effective date means you accept the updated Terms.

14. Contact

Questions? Email us at sasha@the-314.com.